Your appointment time has been set aside exclusively for you. We understand that unplanned issues can occur. To avoid charges, we request a minimum of 24 hours notice for a cancellation or a reschedule. A 50% fee will be charged for late cancellation, late reschedule, or no shows. A fifteen-minute grace period will be allotted for lateness, after which the appointment time will be released for clients that are waiting on our cancellation list. This policy is in fairness to our commission-based stylists, who will not be paid if you do not show up, and to our clients who are waiting for an available appointment. As a courtesy, we thank you for being prompt.